RETURNS & EXCHANGES POLICY
At Hopfrog Kids, we want you and your little ones to be completely happy with every step! If your pair isn’t the perfect fit, we’re here to make it right with a seamless, cost-free return or exchange process within the U.S.
THE QUICK SUMMARY
- ✓ 30-Day Window: Returns and exchanges are accepted within 30 days of delivery.
- ✓ FREE Returns: We cover the return shipping costs for U.S. orders.
- ✓ FREE Exchanges: Need a different size? We will swap it out at zero additional cost to you.
- ✓ Condition: Shoes must be unworn, undamaged, and in their original packaging.
HOW TO START A RETURN OR EXCHANGE
We’ve made the process simple and digital. To begin, please follow these steps:
- Go to hopfrogkids.us/account and log in with the email address used for your order. You'll receive a one-time login code by email.
- Go to your order, select "Request Return", choose the item(s), and submit your request.
- Once approved, we'll email you a prepaid return label — at no cost to you. Simply print it and drop off your package at the designated carrier location.
HOW EXCHANGES WORK
Need a different size instead of a refund?
- You can submit an exchange request through your account or email us directly at info@hopfrogkids.us with your order number and the requested size.
- Once we receive your original pair and confirm it's unworn and in original condition at our Richmond, Texas hub, we'll ship your new size at zero additional cost to you.
Need it faster? If you don’t want to wait for the return to be processed, we recommend requesting a standard refund for your original pair and placing a brand-new order for the correct size today.
RETURN GUIDELINES
To be eligible for a refund or exchange:
- Shoes must be in their original, unworn, and undamaged condition.
- Trying on: Please try shoes on a clean, carpeted surface indoors. Shoes with visible outdoor wear, dirt, or sole scuffs will not be accepted.
- Packaging: All original packaging, including the shoe box and dust bags/inserts, must be included.
- Final Sale: Items marked as "Final Sale" cannot be returned or exchanged.
REFUNDS
If you opt for a full refund rather than an exchange:
- Once your return is received and inspected at our Richmond, Texas hub, we will process your refund.
- Refunds are issued to the original payment method.
- Please allow 5–10 business days for the credit to reflect on your bank/card statement after processing.
QUESTIONS?
Our customer support team is always here to help you and your child find the right fit!
Email: info@hopfrogkids.us
Response Time: Within 24 hours (Monday – Friday)