SHIPPING & DELIVERY POLICY
At Hopfrog Kids, we believe transparency about how your little one's shoes reach you is an essential part of the experience. Below you'll find clear information about our shipping options and delivery details.
THE QUICK VERSION
- ✓ FREE Standard Shipping: On every U.S. order — no minimum purchase required.
- ✓ Expedited Options Available: Need it faster? Express shipping options are available at checkout.
- ✓ FREE Returns & Exchanges: Available on all eligible U.S. orders.
- ✓ Tracking Included: Sent via email as soon as your order ships.
- ✓ Contiguous U.S. Only: We ship to physical addresses within the 48 contiguous states.
SHIPPING METHODS & ESTIMATED DELIVERY
Orders are processed and dispatched within 1 to 2 business days from our hub.
- Standard Shipping (FREE): Delivered within 3 to 5 business days after dispatch.
- Expedited / Express Shipping: Delivery options and real-time rates calculated at checkout for faster delivery.
ORDER TRACKING
As soon as your order ships, you will receive a confirmation email containing a tracking number and link. You can check the status of your shipment at any time using that link.
SHIPPING DESTINATIONS & RESTRICTIONS
We currently ship to physical addresses within the 48 contiguous United States.
We do NOT currently ship to:
- Alaska, Hawaii, or U.S. Territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands)
- PO Boxes or APO/FPO military addresses
- International addresses
Please ensure you provide a valid physical street address at checkout.
DELAYS & EXCEPTIONS
While we do everything possible to ensure your package arrives on time, occasional delays may occur due to:
- Inaccurate or incomplete shipping addresses
- High volume during peak holiday seasons
- Carrier disruptions, extreme weather, or unforeseen events
If your order experiences an unusual delay, we will proactively update you. You can also reach out to us at info@hopfrogkids.us for support.
INCORRECT ADDRESSES
Please double-check your shipping details before placing your order. If a package is returned to us due to an incorrect or incomplete address provided at checkout, reshipping fees may apply.
QUESTIONS?
Our customer support team is happy to help with any shipping questions!
Email: info@hopfrogkids.us
Response Time: Within 24 hours (Monday – Friday)